Assistant Manager

Closing date: 14 Nov 2022

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams

This time, we’re on the lookout for an Assistant Store Manager who will be working with our established team in our store in Bracknell.

Key Responsibilities:

* Motivate, coach and develop store teams to exceed KPIs, sales targets and results

* Identify and maximise sales opportunities (e.g. promotions, outfit building, up & cross selling, corporate sales/events) to ensure sales and margins targets are achieved and exceeded

* Deliver and drive your team to ensure CT’s customer service expectation by ensuring expert product knowledge, ensuring you and the team are up to date with the latest store ranges and promotions

* Support with managing and minimising all controllable costs efficiently and within planned budgets

* Utilise and encourage colleagues to use all store, business and staff training tools, including commercial reports, VM directives and tools on the Tyrwhitt Academy to support the delivery and consistency in visual and store standards

* Drive a culture of exceptional customer service by ensuring all team members are fully conversant with Charles Tyrwhitt customer service, FEEFO and current store promotions and ranges.

* Support with reporting and analysing of data, including trading and conversion, managing all compliance and controlling stock and costs in line with company expectations

* Encourage and recognise outstanding team performance, to increase team motivation and store morale using platforms such as The LINK

* Champion colleague engagement and identify suitable initiatives to drive improvements in engagement survey results and employee turnover

* Comply with all company policy and procedures and adherence to company health & safety guidelines and security processes.

Experience Required

* Previous retail management experience preferred

* Proven ability to lead, inspire and motivate others to achieve and work to very high standards and to deliver exceptional customer service

* Coaching and leadership skills

* Highly commercial with strong analytical skills

* Strong relationship building skills and stakeholder/customer management

Job ID: 181729

Apply