Deputy Manager

Closing date: 02 May 2022

'The Perfect Fit'

You are an inspirational role model who plays a key role assisting the Store Manager. You will continually guide, motivate, and develop a team, that passionately delivers our Brand’s aspiration towards an exceptional sartorial Customer experience. You are an ambassador for the Brand, you will have an entrepreneurial approach and a strong background in retail management. You will possess an impressive record of business development and excellent people skills; you will support a high level of operational efficiency and commercially drive the business forward.

‘The Perfect Benefits and Rewards’

• Team Reward Pay Scheme: receive a payment of up to 15% of your gross monthly salary each month
• Refer a Friend: we recognise and reward successful recommendations and referrals for Managers with a £500 bonus 
• Employee discount: 70% discount across all our stores
• Discounted Gym Membership with PureGym
• On-going development from day one to suit your career ambitions
• Access to Moss Learning: online learning platform at your fingertips
• Employee Hub: an easy access on the go to everything relating to employee benefits, recognition and wellbeing and company updates
• New Baby Gift 
• Season Ticket Loan 
• Cycle to Work 
• Sanitary Products available to all Stores
• Life Insurance

‘The role in a nutshell’

Customer:

• You create an outstanding customer service in-store experience by putting the customer at the forefront of all we do.
• Actively greets, assists, and sells in a professional and passionate method that reflects and promotes our Brand Values.
• You have extensive product knowledge across all three services, Hire, Tailor Me & Retail.
• You can confidently offer sartorial, individual bespoke advice, while taking time to fully understand the individual needs of the customer.
• You proactively take full advantage of all selling opportunities, with the aim of building multiple sales towards supporting key business KPI’S.
• Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as an integral part of the Customer experience.
• You are fully aware of the Brand’s Omni-channel Marketplace strategy, proactively using this knowledge towards enhancing your customer experience.
• You always exceed customer expectations through every individual interaction and each channel touchpoint i.e., email, telephone etc. ensuring customer satisfaction towards a repeat experience.

Leadership, Communication & People:

• You uphold Company standards and act as a mentor, leader, and positive role model to others, building and maintaining strong relationships that work collaboratively toward the common Business goals.
• You ensure all Retail Daily Briefs priorities, and all other relevant Head Office communications are shared with and understood by all members of your store team.
• You continually maintain and participate in an environment of management review, discussing, analysing, agreeing, and implementing a plan for all commercial & operational initiatives.
• You actively participate in the training and development of all new and existing colleagues to meet the Company’s Service and Brand expectations.
• You ensure all colleagues are receiving regular documented observation based coaching feedback, promoting personal development, towards improves service levels and KPI performance.
• You conduct yourself in a way that actively promotes healthy well-being (both mentally and physically)
• You support the Store Manager on all aspect of Human Resources (recruitment, employee relations, absence management etc)
• You possess a full awareness and understanding of all company processes and policies.
• You are confident with verbal and written communication at all levels within the business.

Managing the Environment & Driving the business:

• You are Commercially and financially astute.
• You have full awareness of Key Performance Indicators (KPIs) and store performance against target KPI.
• You continually meet and exceed store KPIs through the constant analyse and measurement of store performance.
• Driving productivity: you create & role model an environment where one transaction per team employee working/selling hour is achieved and succeeded upon.
• You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
• You always promote the brand and products in a positive, proactive manner.
• You continually engage with the visual team to develop merchandising skills, standards, and commercial opportunities.
• You identify external opportunities towards improving store performance and customer engagement.
• You actively keep up to date with feedback from Feefo and Trust Pilot for your store and follow up accordingly.

Operations:

• You will always ensure adherence to company security procedures and policies, maintaining a safe working environment, fully compliant with all regulations under the Health and Safety at Work Act.
• You can demonstrate full knowledge & capability across all internal operational systems.
• You will ensure all daily, weekly, monthly, store-level operational procedures are delivered accurately and in a timely fashion, in accordance with all Company policies and procedures.
• You will support in the store rota build, ensuring all commercial conversion opportunities are maximised via Store Tech and staff are engaged with the completed rotas and the applicable productivity expectations before distribution.
• You will support in ensuring that employee’s attendance is captured accurately and submitted on time via the UKG platform. Ensuring that your Business operates with the agreed Deployment Costs.
• You will support in the management of the Appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
• You actively keep up to date with feedback from Feefo and Trust Pilot for your store and follow up accordingly.
• You will proactively manage the usage of the discounting functionality, ensuring profit margin is maximised within the store.
• Follow daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished.
• You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
• You will support in a high level of stockroom/back area housekeeping requirements.

Skillset Impact:

• Strives for continuous improvement through driving personal development.
• Has a strong work ethic, places importance on effective usage of time.
• Self-motivated, adaptable, resilient.
• A passionate & professional team player.
• Emotional intelligence that inspires & guides others.
• Lateral thinking: provides solutions not problems.
• Strong relationship building and influencing skills.
• Excellent communication skills
• Commercially driven.
• Passion for our Product.
• Sartorially presentable, represents the Brand.

Equal Employer

We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are recruiting and delivering training in our organisation, which our colleagues will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences.

Recruitment Process

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you to e-meet with one of our HR Team for an informal chat about the role over a phone call or Microsoft Teams, and to see if we’re a good fit for you.

With the COVID-19 situation our teams are mostly working in a hybrid way, adjusting to this new way of working as best we can - and as such we’ll help make the interview process is as clear and stress-free as possible, giving you the same opportunity as if we were meeting face to face.

Job ID: 180993

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