COVID-19 Update

Shop safe at The Lexicon

In accordance with the latest Government update only essential retailers, retailers operating click & collect, and some cafés and restaurants offering takeaway services are open at The Lexicon. See details below.

As always, our priority is the health of our team and visitors and as such a number of measures have been re-introduced to keep everyone as safe as possible.

lease ensure that you follow the directional signage when in town, keep your distance from other shoppers and retail teams, use the hand sanitiser provided and wear face masks in enclosed areas such as lifts, car parks, Princess Square and shops.

FAQ's can be found below but if you have any additional queries then please do get in touch please ask us and we will do the best to help you.

Essential retailers that are open at The Lexicon

To confirm opening hours please contact the individual retailer directly or check their website before travelling.

Boots
Cheneys Newsagents
Holland & Barrett
Insight Opticians (PS)
M&S Foodhall
Poundland (PS)
Specsavers (PS)
Superdrug
Vision Express
Waitrose
WhSmith / Post Office (PS)
Banks and Building Societies

Retailers open for Click and Collect

Please note that the opening hours for retailers who have confirmed they will be open for click and collect vary considerably. To confirm the exact opening hours please contact the individual retailer directly or check their website before travelling.

CEX (PS)
Ernest Jones
Next
Office
VapeStore (PS)

Restaurants and Cafés open for takeaway and/or deliveries

To confirm the exact opening hours please contact the individual restaurants and cafés directly or check their website before travelling.

Brown Bag
Costa (High Street)
GBK
Greggs
Nandos
McDonalds
Prezzo
Pizza Express
Starbucks
Subway
The Real Greek
Wagamama
Zizzi

Visiting The Lexicon

How will you make The Lexicon a safe place to visit?

We have installed wall mounted and free sanitising stations around the town centre for visitors to use where appropriate.
In certain locations one-way directional systems have been installed directing customers to walk on the left-hand side to maintain the 2m social distancing requirements.
The on-site team will help and support where resources allow with any issues arising from the introduction of the social distancing guidelines.
Customers are encouraged to shop alone where possible. Customers are reminded that accompanied children are their responsibility and should also follow social distancing guidelines.
In line with government guidelines visitors to The Lexicon are required to wear mandatory face coverings (exemptions do apply) in enclosed public spaces including Princess Square and all stores at The Lexicon
We are operating a Track and Trace / QR code system in line with government guidance. All information on Track and Trace can be found here.

Central Facilities

Additional information on parking?

All the car parks will be open as usual. We would ask customers to wear masks when in the car parks and to follow the directional signage.

Princess Square will be free after 3pm from Tuesday 2 December every day until Sunday 3 January 2021.

Information about the car park lifts in Princess Square, High Street, Braccan Walk and The Avenue?

All the lifts within The Lexicon (BWCP, HSCP, TACP and Princess Square) will be open but social distancing guidelines will apply to limit the number of people allowed to use the lifts at any one time. Please expect delays.

Alternatively, all stairways will be open, please follow social distancing guidelines and walk on the left.

What facilities will be open for people with disabilities?

The Changing Room facilities in The Avenue and within Princess Square on level 2 can be accessed with a "radar key"

Will all toilets be open?

As before, the toilets in the Welcome Hall by The Avenue Car Park and those in Princess Square will remain closed. There are other public toilets are located within The High Street Car Park.

Miscellaneous

How can I buy Gift Cards from The Lexicon?

Gift Cards can only be purchased online for postal delivery at: https://thelexiconbracknell.flex-e-card.com/

My Gift Card has expired during lockdown, what happens next?

If you have a Gift Card for The Lexicon that has expired, you should be able to extend your Gift Card for an extra three months, please call the number on the reverse of your card to validate the offer.

You can also contact the team at https://www.flex-e-card.com/ or call 0844 7744 277.

Will the Management Suite and/or Information Hub be open at The Lexicon?

The Management Suite and Information Hub are both still currently closed.

If you need any assistance please email reception@thelexiconbracknell.com or call 01344 596720 Monday to Friday between 9am and 5pm.